Terms and Conditions

Arrival and Departure Times

Check in time is 2pm

Upon arrival, each guest will accept the terms and conditions outlined by the management at Coal Creek Motel, Korumburra, Victoria 3950.

Check out time is 10am

Subject to the motel status on the day of departure, late check-out may be available. However, a request is to be placed with reception the night before check out.

Early/Late Check In/Out

All Guests are required to check in no earlier than 2pm and no later than 9:30pm and check out by 10am. If you are unable to do so, please call on +61356552285 and inform us. Guests that do not contact us will be charged $50.00.

Fees and Charges

Entry into Coal Creek Motel is conditional upon supply of either a valid credit or debit card. If, in the course of a guest's stay, and/or any guests or visitors of that room, any unforeseen expenses become apparent, the guest's credit card will be charged an amount appropriate to the expense incurred, at a rate determined by the management of the Coal Creek Motel.

Fees chargeable to guests include, but are not limited to:

• Smoking or lighting candles/incense sticks/ oil burners inside the rooms is STRICTLY PROHIBITED - minimum $200 charge will apply.
• Unit degradation - such as vomit, bodily waste, stolen or damaged unit items found or any problem resulting in the room being withdrawn from its availability, will incur a minimum charge of $200, plus a daily room rate to be advised by the management, until the room is considered to be in a saleable condition.
• Extra cleaning charges will apply if, on departure, your room is not left in a fairly clean state. For example, a minimum fee of $100 will be charged if stubborn stains are found on bed sheets/pillow cases/towels/bath mats/face washers due to make-up removal, wiping greasy/oily/heavily soiled items, or if severe food or blood stains are found, etc.
• No Pets Allowed – any guests breaching this rule will face immediate eviction, without a refund, and a cleaning charge of $200 will apply.
• Lost or stolen keys - minimum $100 charge. Attempts will be made to contact the guest, who will be given the opportunity to return the keys taken. Failure to do so will result in the fee being charged.
• Cooking in rooms is strictly forbidden by Health Authorities - with the exception of the use of the kettle, toaster and microwave. Fees of minimum $100, for additional cleaning, will apply.
• Due to fire regulations, management must be aware of the number of guests in all rooms. Failure to disclose correct information will incur a fee of $100.
• Please make sure you take all your belongings with you. We have a flat $20 charge for postage services.

Cancellation/Refund policy

Free cancellation for up to 72 hours is available before the date of arrival. If the booking is cancelled within those 72 hours, 30% of the total cost will be charged. If the booking is cancelled on the day or in the case of a no show, the total booking cost will be charged.

School & Public Holidays, Holiday periods: 7 days' notice required for cancellations or amendments otherwise no refund would be given.

Group Bookings (more than 5 units): A 50% non-refundable deposit of the total amount is to be paid 14 days prior to the arrival date, to secure the booking. The remaining amount is to be paid 7 days prior to arrival.

Please note: If cancelling a booking by email, do not consider the booking cancelled until we have acknowledged the cancellation by return email. Otherwise, please give us a call on either +61 3 56552285 or +61470362615.

Valuables

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the units, grounds or car-park remain your responsibility and we will not be responsible for their safekeeping. No responsibility is taken for any property left by a guest at the premises (Please check all wardrobes and drawers before vacating the property).

Noise/Zero tolerance party policy

Out of consideration of other guests, noise must be kept to a minimum in and around the units between the hours of 10pm and 7am. Guests found to be highly intoxicated, causing a scene, proving to be dangerous to other guests and/or themselves, will be evicted immediately without any refund.

Meals

Breakfast is available in your room between 7am and 9am (a continental breakfast is available if departing early), Monday to Sunday, upon completion of a breakfast menu, which can be found at the reception desk. We request you to return your completed breakfast menu and pay in full at the reception by 8pm.

Complaints

We always try to settle any issues or complaints quickly and fairly. Please contact reception immediately. Otherwise, any correspondence can be sent to: Coal Creek Motel, PO Box 130, Korumburra, Victoria 3950, or by email to: coalcreekmotel@gmail.com