Upon arrival, each guest will accept the terms and conditions outlined by the management at Coal Creek Motel, Korumburra, Victoria 3950.
Subject to the motel status on the day of departure, late check-out may be available. However, a request is to be placed with reception the night before check out.
All Guests are required to check in no earlier than 2pm and no later than 8:00pm and check out by 10am. If you are unable to do so, please call on 0492897718 and inform us. Guests that do not contact us will be charged $50.00.
Entry into Coal Creek Motel is conditional upon supply of a valid photo I.D and a credit/debit card. We accept Visa, Mastercard and American Express. Debit/ Eftpos cards won’t be accepted. In case you do not have a credit/debit card, then we take $100 cash deposit as security, which is returned to you during check-out, after your room is checked. Full payment for your stay will have to be made on the day of arrival as well, unless it has been paid prior to your arrival. If, in the course of a guest’s stay, and/or any guests or visitors of that room, any unforeseen expenses become apparent, the guest’s credit card or deposit will be charged an amount appropriate to the expense incurred, at a rate determined by the management of the Coal Creek Motel
Free cancellation for up to 72 hours is available before the date of arrival. If the booking is cancelled within those 72 hours, 30% of the total cost will be charged. If the booking is cancelled on the day or in the case of a no show, the total booking cost will be charged. School & Public Holidays, Holiday periods: 7 days’ notice required for cancellations or amendments otherwise no refund would be given. Group Bookings (more than 5 units): A 50% non-refundable deposit of the total amount is to be paid 14 days prior to the arrival date, to secure the booking. The remaining amount is to be paid 7 days prior to arrival. Please note: If cancelling a booking by email, do not consider the booking cancelled until we have acknowledged the cancellation by return email. Otherwise, please give us a call on +610492897718 .
Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the units, grounds or car-park remain your responsibility and we will not be responsible for their safekeeping. No responsibility is taken for any property left by a guest at the premises (Please check all wardrobes and drawers before vacating the property).
Out of consideration of other guests, noise must be kept to a minimum in and around the units between the hours of 10pm and 7am. Guests found to be highly intoxicated, causing a scene, proving to be dangerous to other guests and/or themselves, will be evicted immediately without any refund.
Breakfast is available in your room between 7am and 9am (a continental breakfast is available if departing early), Monday to Sunday, upon completion of a breakfast menu, which can be found at the reception desk. We request you to return your completed breakfast menu and pay in full at the reception by 8pm.
We always try to settle any issues or complaints quickly and fairly. Please contact reception immediately. Otherwise, any correspondence can be sent to: Coal Creek Motel, PO Box 130, Korumburra, Victoria 3950, or by email to: email@example.com
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